Customized returns portal
Fully adapted to your brand and to end users, digitized and in just 3 clicks.
- Select the product(s) you want to return or change and, in the latter case, also the new product you wish to receive.
- Choose the refund method you want and the drop-off method for the package so that it may be returned to the brand without having to print out a label.
- Extend your purchase with the complete range offer within the return procedure.
- Solve any issue by using the customer service management platform.
Optimization and logistics control platform
Control the situation of changes and returns in real time; pick-up status, refunds, issues, customer decisions, etc. You Will be able to:
- Modify the available logistics services and the pick-up methods, the locations of the over 200,000 available drop-off points, etc.
- Establish the returns policy on a single screen, along with the cost of each service, multiple destinations of returns, etc.
- Create incentives for the most sought-after options, such as all channel returns at shops, environmentally-friendly pick-up, etc.
- Activate automated logical solutions to solve incidents and improve costs.
- Manage customer service from a single platform
AI platform for value recovery (withholding revenue)
Generate incentives and optimized logic by AI to maximize value capture (e.g., withholding revenue), aligning the interests of customers, the brand and our planet. You will be able to:
- Recover revenue by fostering changes and returns in shop credit or wallet
- Boost your customer loyalty plans by segmenting customers
- Generate new revenue through the extended catalogue
- Optimize revenue per all channel customer
- Exploit returns data with warning bells and adapted dashboards